Shipments and returns

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Thai registered international post with tracking and drop-off requires a signature.

Shipping times vary from country to country but average between 14 and 20 days using this shipping method. Someone MUST BE avaialble to sign for the package. If you are concerned about a late arrival then please visit or contact your local delivery office to sign for your package there.

If you prefer delivery by FedEx with required signature, an additional cost will be applied.

Shipping time using FedEx is 4 days and again you must be available to sign for your package.

Whichever shipment choice you make, we will provide you with a link to track your package online.

We offer all our products with shipping fees included in the prices shown. This includes handling and packing fees as well as postage costs.

Your package will be dispatched fully insured so you can be confident that Regnas will deliver your order or you will receive a refund.

If you are not happy with your purchase then we offer a no quibbles return and refund policy. Unfortunately this cannot apply to any custom work undertaken by Regnas Jewelry as we are unable to resell such items.

Returns should arrive back to us in their original packing and display boxes so that we can determine if damage has been caused by shipping.

You must return the item within 30 days of receiving it.


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